Grocery Store Actually Takes Mom’s Suggestion To Heart

Typically, complaints to any restaurant or business are met with a polite apology and not much else. One grocery store in Ireland went the extra mile, though.

September 15, 2015
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Typically, complaints to any restaurant or business are met with a polite apology and not much else. One grocery store in Ireland went the extra mile, though. 

Gina Grant, a mother from County Donegal, was having a difficult time shopping for groceries. Her son Francis has Mitochondrial Disease and is totally reliant on her. Grant only had two options while shopping: Try to push a wheelchair and a cart simultaneously or put Francis in the cart with the groceries. Neither situation was ideal. 

“Ordinarily I have to put my son in the back of the trolley along with the food, which he finds incredibly stressful,” Grant told the Irish Mirror

After one especially trying trip to Dunnes Stores, Grant petitioned store management for an accommodation. She wanted a cart that would make shopping with Francis less stressful. To her surprise, Dunnes exceeded her expectations.

Grant showed up to the store one day, anticipating another difficult trip when the staff told her Francis’ cart was ready. 

“They brought it over and it had a special padded seat, head support, safety harnesses, the works! If I had of won the lottery, I couldn’t have been happier. It was amazing, I haven’t stopped smiling since. It was a wonderful thing to do,” Grant told the Irish Mirror.

Grant said it was a “pleasure” to shop for once and that “such a small thing” can make an incredible difference. She won’t be the only one to benefit either. The cart, which is the first of its kind in the Donegal, will be available for anyone who needs it. Additionally, Dunnes plans to make 155 specialized carts available in stores across the country. 

The happy mother commended the store. 

“I am over the moon that Dunnes have decided to do this,” she said. “I know how much a difference this little thing has had in my life. So to think that me pushing Dunnes to get me a trolley for my son will bring normality to other parents in the same situation, it makes me very chuffed.”

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